Effective as of: July 1, 2020
Information We Collect
We may collect a variety of information from or about you or your devices from various sources, as described below.
A. Information You Provide to Us.
Registration and Profile Information. When you sign up for an account, register to use our Services, sign up for notifications or updates, or participate in our surveys, we ask you for your name, email address, home and/or mobile telephone number, location information (such as your state and country), and an image icon.
Communications with Us. If you contact us directly, we may receive additional information about you. For example, when you contact us for customer support, we may receive your name, email address, phone number, the contents of the messages or attachments that you may send to us, and other information you choose to provide. If you subscribe to our newsletter, then we will collect certain information from you, such as your email address. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services.
Payment Information. If you make a purchase through our Service, we may collect your address, zip code, and business name. Your payment-related information, such as credit card or other financial information, is collected by our third-party payment processors on our behalf.
Communications Using Our Services. We receive information you provide when using the Services to communicate with others. For example, when you host a video meeting using the Services, you provide us with information about your meeting, including the meeting name, password, and moderation settings. When you participate in a video meeting on the Services, you may provide us with information about your participation, including your display name, language and video quality preferences, and the contents of your communications, including your audio and video streams, and your chat messages.
Audio and Video Information. With your consent, the Services may request access to the camera, microphone, and photos on your device. This information is used in order to provide the Services to you (e.g., to permit you to engage in video and audio connections with other users and to send photos or other files to other users).
B. Information We Collect When You Use Our Services.
Location Information. If you provide us permission on your devices, we may receive your precise location information in order to personalize your experience with the Services, for compliance purposes, and for additional uses that may from time to time be made available on the Service, such as sharing location with friends. We also infer your general location information, for example by using your internet protocol (IP) address.
Device Information. We receive information about the device and software you use to access our Services, including IP address, web browser type, operating system version, device identifiers (including unique device identifiers or “UDID” and MAC addresses), mobile advertising identifiers, and push notification tokens.
Communication Metadata. When you participate in a video meeting on the Services, we will automatically receive metadata about your communications, including the number of participants, the time and date of your participation, your IP address, and the framerate and resolution of your video stream.
Usage Information. To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, like the pages or other content you view, the features you use, the searches you conduct, and the dates and times of your visits.
Information from Cookies and Similar Technologies. We and third-party partners collect information using cookies, pixel tags, or similar technologies. Our third-party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services.
Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential.
C. Information We Receive from Third Parties.
Information from third party services. We may obtain information from third parties (including other users of the Services who wish to communicate with you through the Services) and sources other than the Services.
How We Use the Information We Collect
We use the information we collect:
- To provide, maintain, improve, and enhance our Services;
- To establish and maintain audio and video connections, and to optimize the video quality for the available bandwidth;
- To personalize your experience on our Services such as by providing tailored content;
- To understand and analyze how you use our Services and develop new products, services, features, and functionality;
- To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide customer support;
- For marketing and advertising purposes, such as developing and providing promotional and advertising materials that may be relevant, valuable or otherwise of interest to you;
- To facilitate transactions and payments;
- To find and prevent fraud, and respond to trust and safety issues that may arise;
- For compliance purposes, including enforcing our EULA or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
- For other purposes for which we provide specific notice at the time the information is collected.
How We Share the Information We Collect
Vendors and Service Providers. We may share any information we receive with vendors and service providers retained in connection with the provision of our Services.
Analytics Partners. We use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn more about Google’s practices by visiting https://www.google.com/policies/privacy/partners/. To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, like the pages or other content you view, the features you use, the searches you conduct, and the dates and times of your visits.
Advertising Partners. We work with third party advertising partners to show you ads on other websites and online services that we think may interest you. Some of our advertising partners are members of the Network Advertising Initiative (http://optout.networkadvertising.org/?c=1#!/) or the Digital Advertising Alliance (http://optout.aboutads.info/?c=2&lang=EN). If you do not wish to receive personalized ads, please visit their opt-out pages to learn about how you may opt out of receiving web-based personalized ads from member companies. You can access any settings offered by your mobile operating system to limit ad tracking, or you can install the AppChoices mobile app to learn more about how you may opt out of personalized ads in mobile apps.
Sharing Between Users. We facilitate your communication with other users, which may require the disclosure of certain information to such other users.
Other Third Parties. We may enter into alliances, partnerships or other business arrangements with third parties who may be given access to personal information including your name, address, telephone number and email address for the purpose of providing you information that we think will be of interest to you. In connection with such alliances, partnerships or arrangements, we may also provide certain information to third parties if we have determined that the information will be used in a responsible manner by a responsible third party. Our partners and other third parties may have access to your information for use in connection with business activities. As we develop our business, we may buy or sell assets or enter into strategic transactions. Email addresses and visitor information are generally among the transferred business assets in these types of transactions.
As Required by Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through the Services.
Consent. We may also disclose your information with your permission.
Sharing Preferences. We provide you with settings to allow you to set your discoverability on the Services.
By default, new accounts on myvirnetx.scom will be “unlisted” from all search results. New accounts in other custom domains are “only searchable inside the domain.” If someone searches for your first/last name, secure domain name or email address, they will not be able to find you along with other matches. Users in the myvirnetx.scom domain are allowed to manage this setting. For custom domains, this setting may be enabled or locked depending on the Security Policy enforced by your Domain Administrator. For additional information about changing your sharing preferences, please visit https://support.virnetx.com/support/search-privacy.
Location Information. You can prevent your device from sharing precise location information at any time through your device’s operating system settings.
Contacts. You may enable or disable the sharing of contacts through your device’s operating system settings.
Marketing Communications. You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt out of receiving promotional messages from us, you will continue to receive administrative messages from us.
We make reasonable efforts to protect your information by using physical and electronic safeguards designed to improve the security of the information we maintain. However, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information.
Your California Privacy Rights
If you are a California resident, please review our California Resident Privacy Notice.
Our Services are hosted in the United States and intended for visitors located within the United States. If you choose to use the Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services. By providing any information, including personal information, on or to the Services, you consent to such transfer, storage, and processing.
Update Your Information or Pose a Question
If you have any questions, comments, or concerns about our processing activities, please email us at email@example.com or write to us at PO Box 349, Zephyr Cove, NV 89448.
Last Updated: July 1, 2020